ODR - Alternative Dispute Resolution

The European online dispute resolution (ODR) platform is provided by the European Commission to make online commerce safer and fairer by providing access to high-quality dispute resolution tools. All retailers and traders in the EU, Iceland, Liechtenstein and Norway are required to provide an easily accessible electronic link to the ODR platform and an email address for the ODR platform to contact them (Article 14 of Regulation (EU) No 524/2013 ).

If you receive a notification from the RLL platform, it means that a consumer has an unresolved issue with a good or service they purchased from your online store and has decided to use the RLL platform to find a solution.

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Alternative Dispute Resolution

Pursuant to Law No. 144/2015 of September 8, the Alternative Dispute Resolution Entities for Consumer Disputes are listed below, which consumers may contact in case of conflict when purchasing products or services on this Website.

• National Center for Information and Arbitration of Consumer Disputes (CNIACC)
  Nova University of Lisbon - Faculty of Law
  Campolide Campus
  1099-032 Lisbon

• Lisbon Consumer Conflict Arbitration Center (CACCL)
  Rua dos Douradores, No. 116, 2nd floor
  1100-207 Lisbon
  www.centroarbitragemlisboa.pt
   

• Consumer Conflict Arbitration Center of the District of Coimbra (CACCDC)
  Fernão Magalhães Avenue, No. 240, 1st floor
  3000-172 Coimbra
  www.centrodearbitragemdecoimbra.com

• Madeira Consumer Conflict Arbitration Center (CACCRAM)
  Rua Direita, No. 27, 1st floor
  9050-405 Funchal

• Consumer Conflict Arbitration Center of the Ave Valley/Arbitration Court (CACCVA)
  Captain Alfredo Guimarães Street, No. 1
  4800-019 Guimarães
  www.triave.pt

• Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB)
  Rua D. Afonso Henriques, n.º 1 (Ed. Junta de Freguesia da Sé)
  4700-030 Braga
  Av. Rocha Paris, No. 103 (Vila Rosa Building)
  4900-394 Viana do Castelo
  www.ciab.pt

• Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL)
  Business Incubator Building
  Penha Road
  8005-131 Faro
  www.consumidoronline.pt

• Porto Consumer Information and Arbitration Center (CICAP)
  Damião de Góis Street, No. 31, Shop 6
  4050-225 Porto
  www.cicap.pt